Tenants
Report a repair
Tell us what’s wrong and we’ll get it sorted. Photos help us send the right trade first time, so include them where you can.
Emergency? Don’t use this form
Gas leak, flooding, no heating in winter, electrical danger, or the property is insecure: call us straight away.
+44 131 381 3500If you smell gas, call the National Gas Emergency Service on 0800 111 999 first, then call us.
Prefer to write? Email repairs@lintelhomes.co.uk with photos and the property address, though the form below gets the right trade moving fastest.
What we do, and when
- Emergency
- Same day. Anything that makes the property unsafe or uninhabitable: gas, water ingress, electrical danger, security, or loss of heating in cold weather. Call, don't fill in the form.
- Urgent
- Within 3 working days. A persistent leak, a fault that makes part of the property unusable, and anything to do with damp or mould.
- Routine
- Booked with you, normally within 10 working days. Everything else. We'll agree a time rather than leave you waiting in.
If we don’t put it right
Every private rented property in Scotland must meet the Repairing Standard. If a repair isn’t dealt with properly, use our complaints procedure first. If that doesn’t resolve it, you can apply directly to the First-tier Tribunal for Scotland (Housing and Property Chamber). There is no fee to apply, and we’d rather you knew that.